Bever Company offers a wide range of services of IT-outsourcing, including complex management of IT-infrastructure of the customer and its maintenance.
The main task of IT-outsourcing is to optimize IT infrastructure
IT outsourcing gives customers an opportunity to concentrate on solving the current administrative and business tasks
IT-services outsourcing assumes the transfer resources and assets of customer information system/employees and IT assets to the maintenance and service of the external IT-outsourcing company.
IT outsourcing allows the customer not only to free considerable financial and human resources but minimize technological and administrative risks as well.
Industry and technological skills and expertise of Bever specialists with partners support – world leaders in IT-industry, help to permanently improve the quality of the IT-services offered, as well as to accelerate the process of implementing new products and services necessary for the business.
To sign service agreement Bever specialists will need to examine the customer IT-infrastructure, discuss the system optimization according to which a document is created including the detailed service levels (Service Level Agreement, SLA )
To control the business processes of IT assets and services transferred to outsourcing, Bever uses ITIL/ITSM methodology and own development Bever HelpDesk, developed on MS Dynamics CRM platform.
The following points may be added in the scope of the SLA offered by Bever:
Receipt and registration of customer employees’ inquiries,
Technical support of the hardware – server, storage, network equipment, works stations, etc.,
Providing computing resources to the customer (hosting),
Projecting and deploying of IT-infrastructure, business-applications and a database "on turnkey",
Hardware and applications monitoring 8x5 or 24x7,
Service regulation management,
Providing the agreed level of reliability, productivity and readiness of the information system.
Offering outsourcing services Bever experts regularly keep the log of the inquiries, services, solutions’ period and feedbacks, based on which data analysis is conducted, reports are prepared and the plan of further optimization of outsourcing services is formed.
The minimum period of SLA is a year.
Successful cooperation of Bever and its customer-partners showed the efficiency of outsourcing for the companies of any industry branch and scale, which strive for increasing business management efficiency.