Bever Company Service Center performstechnical support and services of the whole IT infrastructure of the customer, including system, network and application software, server and network hardware of the Data Processing Center (DPC) and client work places, planning, preventive maintenance and repairing work, delivery of the equipment, peripherals and consumables, developing IT infrastructure and implementation of new IT services.

Among the main services are:

  • Defining and coordination of the service level;
  • Audit, consulting and development of IT strategy;
  • Consulting and instructions on maintenance and staff training to work with the information system;
  • Development of the documentation regulating the employees’ actionsoferrorremoval, arising both at failures of system and at incorrect actions of users of system;
  • Monitoring system;
  • Updating programs and user settings, improving system functionality;
  • Consulting, coordination and development of additional functions and putting into operation new IT services;
  • Training the system administrators and users;
  • Adjusting the systems (in case of necessity) changing or upgrading software;

Technical support for work places and peripheral equipment

  • Servingthe work places, telecommunication and peripheral equipment
  • MaintenanceandchangingITtoimplementnewservicesand IT services on customer’s demand for improving the business processes’ functionality
  • Remote and on-site service
  • Administration of work stations, managing accounts, access policy, information security
  • Preventive maintenance of hardware and software

Bever Company can implement the IT asset management (Asset Management) system on customer’s demand

Complex service of IT infrastructure gives the customers the following advantages:

  • Outsourcing of technical support of the work places and copiers reduces the total IT maintenance cost by reducing operating and staff costs.
  • Transferring the functions of equipment maintenance to external service provider increases the transparency and quality of IT services and allows to respond to changing requirements for service provisionflexibility.
  • Technical support outsourcing is more efficient in geographically distributed companies and holdings, implementing centralized model of IT management. Involving outsourcing service provider optimally solves the problem of quick organization of technical support during the operation of new departments.

Technical support service of Bever company is performed by the help of atomized system o service management (ServiceDesk), built on Microsoft Dynamics andSharePoint:

Bever Service Center Contacts:

  • 0002 Republic of Armenia,Yerevan, 12/2 Saryan str.
  • Tel.: + (374 10) 565261
  • Fax: + (374 10) 565216
  • E-mail: support@bever.am

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Phone: +37410 565261  e-mail: info@bever.am
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